September 2026Sales
45Packages can reserve multiple units together
Reception can now sell one stay that requires several unit types and hold the complete package in one action.
- Compose the package from fixed quantities of rooms, cabins or other units
- Limit the package by stay length and party size
- Choose the relevant rate rule when several offers cover the whole stay
September 2026Access
44Forgotten passwords can be reset safely
Administrators can now help a team member back into Vertio without creating a new user account.
- Set a new password directly on the team member’s profile
- Existing login sessions are revoked automatically
- Platform operators can assist across customer accounts
September 2026Reception
43Channel bookings get a clear place on the calendar
Bookings from external channels now appear directly on the unit timeline and remain visible as unassigned when a specific unit cannot yet be selected.
- Available units are assigned automatically when the channel booking arrives
- Unassigned stays are collected on a clear, striped row
- Reception can drag the stay onto an available physical unit
September 2026Distribution
42Rate plans sync more precisely to booking channels
Vertio now sends only the relevant rate plans and rules to connected booking channels, so channel rates and restrictions follow each unit type.
- Rate plans are matched to the unit types they apply to
- Only plans enabled for external sales channels are synchronised
- Availability and stay restrictions use the relevant pricing rules
September 2026Guests
41Company customers get their own guest account
Reception can now create company profiles with the details and contacts that need to follow bookings and invoices.
- Distinguish private guests from company customers
- Store company name, company registration number, EAN and attention contact
- Add multiple email addresses and phone numbers to one company account
September 2026Sales
40Build seasonal pricing as one rate card
Rate setup now brings seasons, stay lengths and supplements into one rate card that creates the required pricing rules.
- Create nightly rates and fixed-stay packages across seasons
- Include prices for extra guests, dogs, electricity and weekends
- Apply discounts to individual charge lines in the booking flow
September 2026Guest journey
39Guest feedback can be followed up thoughtfully
Guests can now share private feedback after their stay, while the property chooses when to invite them to leave a public review.
- Collect private feedback directly in the guest portal
- Reward feedback without requiring a public review
- Send a separate invitation to an official review site afterwards
September 2026Reception
38Company stays and complimentary rooms are handled more precisely
Bookings can now distinguish more clearly between the booker, the occupying guest and the invoice recipient, while complimentary hotel rooms are priced correctly.
- Record the occupying guest separately from the booker
- Add the customer’s reference to the booking and final invoice
- Complimentary rooms zero the accommodation charge while add-ons remain payable
- Select and search the guest’s country of residence independently of language and phone number
September 2026Reception
37The booking flow comes together from selection to confirmation
Reception now gets a clearer booking flow with one price review and safe handling of temporarily held capacity.
- Review rates, units and add-ons together before confirmation
- Release unused inventory holds immediately
- Archive completed bookings and restore them later
September 2026Guest journey
36One booking can span multiple properties
Guests can now complete one joined booking across properties and receive the same recognisable, property-branded experience across public guest surfaces.
- One booking and overview across multiple properties
- A dedicated logo and hero image for each property
- Guest fields adapt to the information each property actually needs
September 2026Sales
35Maintain rates and packages faster
Rate plans can now be copied and adjusted in bulk, while packages can be applied automatically for the specific stay.
- Copy rate plans and rate rules as a starting point for new seasons
- Adjust multiple prices together by amount or percentage
- Automatic package rules based on nights, party size, sales channel and arrival day
August 2026Workforce
34The rota can propose staffing
Vertio can now generate draft shifts from team availability and calculated staffing demand.
- Team members set working hours, weekday windows and blocked dates
- Managers generate, approve or discard draft shifts
- Team members see shifts only after the rota is published
August 2026Payments
33Choose the provider for guest payments
The organisation can now choose Stripe or QuickPay for online payments, so the guest flow follows the selected provider.
- Card payment and confirmation directly in online booking
- QuickPay payment links, capture and refunds
- Stripe terminals remain available when Stripe is selected
August 2026Inventory
32Closed periods stop sales without moving stays
Reception can now close selected capacity to new bookings for a period while existing stays remain in place.
- Close entire unit types or only selected units
- Limit the closure to specific weekdays within the period
- Release the period when capacity should go back on sale
August 2026Communications
31Essential messages are separated from marketing
Templates and broadcasts can now be marked as marketing, so consent is respected without blocking necessary booking and stay information.
- Mark each template or broadcast as marketing when appropriate
- Marketing is sent only to guests who have given consent
- Essential operational messages can still reach guests with contact details
August 2026Reception
30Bookings can be cancelled and safely reactivated
Reception can now cancel a booking with the right clean-up and reactivate it when a cancellation was made by mistake.
- Availability and the folio update automatically on cancellation
- Choose whether a unit becomes available or is marked dirty after cancelling an in-house stay
- Reactivate the booking when its units are still available
August 2026Operations
29Service procedures and payments follow each property
Vertio now makes standard service workflows configurable per property and centres booking finance on the amount that actually needs to be collected or refunded.
- Reusable procedures with checklists, duration and unit-status outcomes
- Procedures can drive tasks, automation and add-on actions
- Clear collection, refunds and payment history on the booking
August 2026Sales
28Discounts and packages can be targeted more precisely
Offers can now be tailored to specific stays and parts of the price, while services included in packages have their own price.
- Include or exclude selected unit types from a discount code
- Calculate discounts on selected charge lines such as accommodation, add-ons or fees
- Set a separate service price for each package inclusion
August 2026Guest journey
27Guests can explore the stay before booking
Online booking now presents accommodation with photos and practical details, while read-only access makes available stays discoverable to compatible AI assistants.
- Photo galleries, descriptions, amenities and capacity for each unit type
- Mobile-friendly presentation with direct stay selection
- Secure read-only discovery of availability and rates
August 2026Communications
26The guest inbox works across properties
Guests can now see relevant messages together securely, even when their stays span multiple properties in the same organisation.
- One inbox in the guest portal
- Access limited to the guest’s own bookings
- The correct sender and context for each property
August 2026Sales
25Rates and add-ons follow the sales channel
Vertio can now present the right rates and add-ons depending on whether a booking is created internally or by the guest online.
- Separate rate choices for internal and online booking
- Add-ons can be enabled per sales channel
- One catalogue controls the choices available to reception and guests
August 2026Finance
24The stay flows directly into accounting
Vertio can now issue the completed booking invoice and register the stay in the connected accounting system once payment is settled.
- Numbered invoices with PDF and selected folio lines
- Automatic ERP registration according to the chosen invoice policy
- Paid stays complete without a separate day-close step
August 2026Communications
23Messages follow the guest and the working day
Vertio can now send timely guest messages automatically and makes recurring emails to suppliers and other partners easy to reuse.
- Automated messages based on booking status, arrival and departure
- Guest templates across 12 languages
- Reusable staff and supplier emails with a send log
August 2026Reporting
22Report to Statistics Denmark from Vertio
Accommodation businesses can prepare, review and submit monthly statistics from the bookings already held in Vertio.
- Draft reports for hotels and campsites
- Review and edit before submission
- Email or SMS broadcasts to selected guest audiences
August 2026Payments
21Payment links directly from the booking
Reception can create a one-time remote payment link and send it to the guest without leaving the booking.
- Create a payment link for the required amount
- Send or resend by email and SMS
- Payments connect to the booking folio
August 2026Reception
20Faster calendar and booking workflows
More daily reception actions are now available directly from the calendar, while booking creation gives better control over guests, units and contact choices.
- Check-in, check-out and service tasks from the calendar
- Select multiple units for one booking
- Customer group and explicit email or phone opt-outs
August 2026Access
19Permissions can be managed per property
Multi-property organisations can scope staff access more precisely and keep a clear audit trail when accounts are shared.
- Read, write or full access per property
- Representative selection on shared staff accounts
- The acting team member is recorded in the audit trail
August 2026Events
18Tickets, seats and activities come together in Vertio
Vertio Gather now extends from venue and event planning to a connected guest journey with ticket sales, seat selection and activities.
- Ticket products, capacity and seating plans
- Venue layouts scoped to individual locations
- Activity programmes, resources and attendee flows
August 2026Intelligence
17Hotel groups get a view across properties
Enterprise Intelligence brings operational and sales data together across properties, giving management a shared view without manually combining reports.
- Cross-property performance indicators
- Operational, sales and performance comparisons
- Consent-gated tracking across public booking and sales journeys
August 2026Integration
16Vertio opens more of the platform
API access, WordPress components and new public sales surfaces make it easier to connect Vertio to an existing digital experience.
- Managed API credentials and readable API documentation
- WordPress booking, webshop and theme controls
- A standalone webshop that does not require a property
August 2026Learning
15Academy makes training part of the product
Team members can learn Vertio through guided interactive journeys in an isolated demo environment without affecting real guests or bookings.
- Role-based chapters and guided workflows
- A safe demo environment that can be reset
- Access to the full Academy, including modules not yet active
July 2026Sales
14Ordering reaches the guest and the table
Vertio Order connects public online ordering, table-side QR ordering and the kitchen workflow in one flow.
- Online ordering and table self-service
- Menus, options, payment and order status
- Direct hand-off to the kitchen production flow
July 2026Reception
13Phone and lobby join the guest journey
Reception can handle inbound calls in Vertio while guests can book and check in through a secure self-service lobby kiosk.
- Inbound telephony with guest and booking context
- Lobby kiosk for booking and check-in
- Hotel assistant with limited access to hotel information and availability
July 2026International
12Vertio speaks to more guests and teams
The platform has been localised into more European languages so staff interfaces and selected guest journeys can support a wider audience.
- Danish, English, German, Spanish and French
- Swedish, Norwegian, Italian, Polish and Dutch
- Portuguese and Russian
July 2026Operations
11Work continues when the connection drops
Daily service tasks are now available offline. Checklists, notes, photos and status changes sync automatically when the connection returns.
- Offline tasks and a persistent sync queue
- Clear status for pending changes and conflicts
- Photos remain on the device until upload is confirmed
July 2026Service
10The employee working day in one place
Housekeeping and service teams now have a focused, touch-friendly workspace for assigned tasks, documentation and standard procedures.
- Personal and available team tasks
- Persistent checklists with owner and timestamp
- Notes and photo documentation from mobile devices
June 2026Product
09Restaurant, gift cards and staffing join the stay
More of the guest experience and internal operation now work together with bookings and the guest account.
- Restaurant, tables and kitchen flow
- Gift cards from sale to redemption
- Rota planning, staffing and shift swaps
June 2026Workflow
08Help and search closer to the work
Global search and a focused product assistant make it easier to find the right guest, booking or function without leaving the task.
- Global search and command palette
- Guidance for navigation and workflows
- Controls around personal and financial data
May 2026Guest journey
07More self-service for guests
Online booking, the guest portal and communication are connected more closely, so information follows the guest before, during and after the stay.
- Public booking flow and extras
- Guest portal and connected guest profile
- Messages linked to the guest and stay
May 2026Distribution
06Availability and rates stay in step
Distribution has been expanded so direct and external sales channels can work from the same capacity and booking data.
- Channel manager and channel controls
- Allotments and booking agents
- Fewer manual updates at reception
April 2026Campsites
05The property map becomes part of daily operations
Pitches, cabins and other units can be managed visually with the information reception needs throughout the day.
- Interactive property map and unit status
- Campsite attributes, vehicles and electricity
- Create a reservation from an available unit
April 2026Reception
04Arrivals and departures share one view
Reception work is brought together around today’s guests, the booking calendar and the individual reservation.
- Today’s arrivals and departures
- Check-in, check-out and room status
- Booking details and changes in one workflow
March 2026Finance
03Payment follows the reservation
Guest folios, payments and reconciliation are connected to the stay, giving reception and finance the same figures.
- Folio, payment and receivables
- Day close and operational reports
- Audit trail and data for onward accounting
March 2026Security
02Access and data follow responsibility
Role access, organisation separation and audit trails become a standard part of day-to-day product operation.
- Role-based permissions
- Separation between organisations and properties
- GDPR workflows, anonymisation and audit data
March 2026Production
01Vertio goes into production
The first operational release brings bookings, calendar, guests, units and reception together in one online platform for accommodation businesses.
- Booking calendar and reservations
- Guests, rooms, cabins and pitches
- Online access to daily operations